Refund policy
Thank you for shopping with us! We aim to ensure your complete satisfaction. Please review our return policy below:
1. Return Window
You have 14 days from the date of receipt to request a return.
2. Condition of Items
All returned items must be unused and in their original condition. The original packaging is not required, but the item must not be damaged.
3. Refunds and Exchanges
- Refunds: We offer refunds if the item is defective or not as described upon receipt. Please contact us within 14 days of receiving your order to arrange for a refund for damaged items.
- Exchanges: For sizing issues, we offer exchanges. Please contact us within 14 days of receipt to request an exchange for a different size.
4. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the item is defective or not as described.
Customers are responsible for the cost of return shipping, except in cases where the item is defective or not as described.
5. Restocking Fees
No restocking fees apply.
6. Non-Returnable Items
Custom size orders cannot be returned or exchanged unless the item is damaged or faulty.
7. How to Initiate a Return or Exchange
To initiate a return or exchange, please send us an email at hello@spindle.ae with your order number, a description of the issue, and any relevant photos (for damaged items). Our team will assist you with the process.
For any further inquiries or assistance, please do not hesitate to contact us
hello@spindle.ae
203, General Building, Rashed Bin Saeed Street, Al Markaziya Area, Abu Dhabi Â
+971 56 689 9622Â
Thank you for choosing us!